Citizen Charter of District Secretariat
| Serial No | Service Provided | Main Document to be produced | Max. Time Taken to Serve | Main Officer Responsible |
| 1 | Issuing of permits granted under the explosives act. (Explosives used to quarry) | Completed Application | District Secretary/ Additional District Secretary/ Assistant Controller of Explosives | |
| 1. Covering Approval | 20 mins | |||
| 2. Prior Approval | 20 mins | |||
| 2 | Issuing of suppliers license granted under the explosive act. (Using of chemicals) | Completed Application | 20 mins | District Secretary/ Additional District Secretary/ Assistant Controller of Explosives |
| 3 | Issuing of suppliers license granted under the explosive act. A | Completed Application | 20 mins | District Secretary/ Additional District Secretary/ Assistant Controller of Explosives |
| 4 | Issuing of suppliers license granted under the explosive act. (Fireworks) | Completed Application | District Secretary/ Additional District Secretary/ Assistant Controller of Explosives | |
| 1. Covering Approval | 20 mins | |||
| 2. Prior Approval | 20 mins | |||
| 5 | Issuing of Manufacturers license granted under the explosives act. (Fireworks) | Completed Application | 10 mins | District Secretary/ Additional District Secretary/ Assistant Controller of Explosives |
| 6 | Issuing of license to transport explosives | Completed Application | 10 mins | District Secretary/ Additional District Secretary/ Assistant Controller of Explosives |
| 7 | Approval for the cartridges | Applicatio with recommendation | 10 mins | Assistant Controller of Explosives |
| 8 | Issuing of qarterly approval letter for the explosives | Completed Application | 10 mins | Assistant Controller of Explosives |
| 9 | Registration of Private Secrity Agencies | Application with written supporting documents | 3 Weeks | District Secretary/ Additional District Secretary/ Assistant Controller of Explosives |
| 10 | Renewal of registration of private Security Agencies | Completed Application | 3 Days | District Secretary/ Additional District Secretary/ Assistant Controller of Explosives |
| 11 | Issuing of Timber Permits | Application with Divisional Secretary's recommendation | 1 hour | District Secretary/ Additional District Secretary |
| 12 | Details regarding statistics of Polonnaruwa District | Depend on requirements | 1 hour | Senior Statitic Officer |